As soon as an online payment is received, a confirmation email is sent to you with a download link. (The link also appears on the Thank You page.) All you need to do then is click on the link to download your product! The link will be valid for 30 days

Yes! If you've purchased the pedal previously, we'll email you with a coupon code that will enable you to download the new pack for free.

Absolutely! Every pedal will have at least one capture available for free on IK Multimedia’s wonderful ToneNET platform. Alternatively, you can download our ‘Free Flavours’ pack. This can be found in the ‘Free’ section of our website.

This pack contains free captures of all of our pedals in one convenient zip file so you can try them out before purchase. Every time there is a pedal added to the site this Zip file will be updated so please feel free to download it as many times as you want.

Well, if you’re happy with the free captures then they might be all you need. We’re good with that. Enjoy!

Nope, they’re tiny! 38kb per capture! And yes, that’s a kb and not a mb. We don’t know how IK Multimedia manage to do that but we’re certainly glad that they do!

G6 T5 means that the Gain is on 6 and that the tone is on 5. This is a 0 to 10 numbering system rather than a ‘clock face system’. If you’re more familiar with the latter, a setting of 5 is the equivalent of noon.

That tends to influence people and we really don’t want to tell you what to like, what not to like and how you should sound.

Everybody’s different but we tend to start with the capture that has it’s gain and tone on 5 (that’s noon) listen to the flavour of the pedal and then decide what we need more or less of.

Of course! If you feel something is missing, let us know and we’ll do our best to fill that gap. We’ll then add those as an update to the pedal. Try to be mindful about how long this takes though! Flicking the ‘asymmetrical diode’ switch on the inside of a KingTone Duellist will result in 324 new profiles. That’s roughly 6 x 12 hour days of relentless capturing! We’re not saying that we won’t do it but you might need to be patient…

Within reason, yes. If we add extra captures to a pedal that you’ve already purchased, we’ll send them to you for free.

Please do! Let us know what you’d like to see next and we’ll do our best to source and capture the pedal.

After a great deal of experimentation, we’ve settled on an Undertone Audio GB Tracker for reamp and DI duties and we feed that into Steinberg’s flagship AXR4 audio interface. We use short runs of Mogami 3368 cables to connect everything. It’s a simple, ultra high-quality, transparent signal path.

Absolutely not! We have multiple API and Neve flavoured preamps but we don’t want the sound to be coloured in anyway so we don’t use them. Watch out for our captures of these in the future though!

We’ve experimented with both (and continue to do so) but we’ve found that the advanced settings tend to add something to the low end of the captures (around 60-70hz) that isn’t there in the ‘real’ pedals. This low end bump isn’t unappealing but it isn’t as authentic so we tend to avoid advanced and stick to the default setting in Tonex.

Well, in reality, some fuzz pedals work and some don’t. So, we haven’t managed it with every pedal! That doesn't mean that we won't keep trying though...

Yes, regularly! Check out the 'In the Pipeline' section for an idea of what's coming. If you'd like us to prioritise any of those just drop us a message and we'll get cracking.

For a typical 3 knob overdrive, it takes us around 12 hours to do 54 captures of the pedal. More complicated pedals take a lot longer.

Well, there’s not a lot of sleep and when it does happen there are a lot of pedal related dreams! (That’s not as pleasant as it sounds!) But, our way around this is to run two (occasionally three) independent capturing systems at once.

That’s how they sound in the ‘real’ world! Our approach is to capture a wide range of sounds from the pedal because what works for one person might not work for the next. Also, every guitar, amp and stomp combination is going to be different so it’s probably best to have most bases covered…

All of the patches are around the same volume for the sake of consistency. We feel that how loud or quiet you want the stomp to be in your chain is your call.

We’ve certainly found that we tend to gravitate to a handful of settings per pedal so we simply delete the presets that we don’t think we’ll use – we can always add them again at a later date if we feel that we need something extra.

Yes. We don’t believe in the price of our captures reflecting the ‘real’ world price that you would pay for the actual pedal - we are very much from the ‘if it sounds good it is good’ school of thought. So, the price of our pedals reflect the amount of captures taken. The maths are flawed but a general rule of thumb is: 25 or less captures £3 (normally one or two knob pedals) around 50 captures £5 (simple, three knob pedals) approximately 75 captures £6 (four knob pedals) 100 captures £7 (pedals with two switches such as a Keeley Modded DS-1) and a 150 captures £8 (pedals with three switches such as the Duke of Tone).

Please don’t! We can’t stop you, of course, but we’ve priced these as fairly as possible in the hope that most people will do the right thing. Saying that, if your friend genuinely can’t afford to buy their own pedal then that’s a different matter…

Absolutely! Our captures are detailed and sound like the real thing but there is a limit to the amount of captures for each pedal. That’s not an issue in the ‘real’ world where you can fine tune a ‘real’ pedal till your heart’s content. Also, whilst we hope that you get real joy from our captures, we also hope that, by trying lot’s of different captures, you’re encouraged to buy the real thing in an informed way…